Enterprise Solutions Beyond Mobility

Up

Support

Motiledge customers have several support options to support their needs:

Software Maintenance – Annual software maintenance is a required service of all motiledge product deployments and provides licensed customers with:

• Software updates within major releases.  Customers will be notified by motiledge support staff when a minor release is available for distribution.

• Discount on major release upgrades.  Customer receives a significant discount off the list price for a major release while under a valid maintenance agreement.

• Error reporting.  Customer discovers and reports problems in the software.  Each report will be logged, assigned a case number and thoroughly investigated.  Customer will receive notification of the status of the problem reported.

• On-line Support Access.  Customer has login to motiledge support site to review the technical knowledge base, product FAQ's, product registration, and downloads.

Premium Support – The premium support service provides you telephone support to submit questions and issues privately to our expert engineering support staff.  Expert technicians offer quick problem determination, system recovery, system verification and/or software support until the problem is resolved and your system is back to full operation. You can download software updates, find solutions to known problems, or review the status of previously submitted issues. This service is available only to registered customers during the active time for the support services. When your 1-year support service expires, you will need to renew that support at a discounted price to continue receiving those services.  

[ Home ] [ Up ]  

Send mail to webmaster@motiledge.com with questions or comments about this web site.
Copyright © 2005 Motiledge Corporation
Last modified: June 19, 2006